Manageengine Service Desk License File Crack

  1. Manageengine Service Desk Pro
  2. Manageengine Service Desk Review
  3. Manageengine Service Desk Tool

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ManageEngine ServiceDesk Plus is an open source help desk and Enterprise IT Management Software division of ZOHO Corporation that simplifies IT management with affordable software that offers the powerful features the largest of enterprises demand.

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  • Create a new service desk instance for facilities under ESM Directory ServiceDesk Instances. Now go to the License Tab on the top right corner and select Dissociate License for the HR instance to free up the used license. Now click the license drop-down against the Facilities Instance, choose the corresponding license, and click Save.
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This software provides an integrated platform where users of any organization can generate their request for IT resources. You can easily keep track on an organization's IT requirements and assign duties more efficiently using ManageEngine ServiceDesk Plus.

IT asset management and IT are two operational parts of this tool. ServiceDesk Plus helps the Linux administrator deliver world-class service to end users with reduced costs and complexity.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. ManageEngine ServiceDesk Plus used to create projects, manage resources, track progress and integrate IT projects with requests and changes to fine-tune the overall IT service delivery.

IT service desk software for the best customer services. IT technicians can perform IT help desk tasks easily in ServiceDesk Plus, the efficient, all-in-one help desk software. Smart automations, codeless customizations, and powerful integrations are some of the highlights of this helpdesk support software.

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ServiceDesk Features

ManageEngine ServiceDesk Plus provides a lot of features, some of the are listed below:

  1. Flexible ticket management with multi channel support
  2. Self Service Portal with automated password reset tool
  3. Service Level Agreements
  4. Mobile support with native iPhone, iPad, and Android apps
  5. Flexible out-of-the-box integration with 3rd party apps
  6. Easy & effective asset management
  7. Incident management, problem management, change magmt & CMDB
  8. Customised help desk reports

This tutorial helps you overcome the initial hiccups of installing ServiceDesk Plus successfully and starting ServiceDesk Plus as a service on an Ubuntu-14.04 server.

Requirements

A server running Ubuntu-14.04.A static IP Address for your server.A non-root user account with sudo privilege set up on your server.

Download ServiceDesk Plus

First you will need to download the ServiceDesk Plus package for Linux.If you wish to download it using 'wget' command then run the command as shown below.

wget https://download.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_64bit.bin

You should see the following output:

Install ServiceDesk Plus

First, you will need to assign the executable permission to the downloaded .bin file before installing.

You can do this by entering the command below via your command prompt.

sudo chmod +x ManageEngine_ServiceDesk_Plus_64bit.bin

Now execute the .bin file to start the installation wizard and follow the instructions to proceed to the Next step as shown below.

sudo ./ManageEngine_ServiceDesk_Plus_64bit.bin -console

You should see the installation wizard as below:

Starting Installation

License Agreement

Read the license agreement or type 'q' to guit and then choose the option 1 to accept the license agreement.

Technical Support

If you wish to add your information to the technical support from ManageEngine then add your details here.

Select Country

Choose from the available options and update your country number as shown below:

Select Edition

You can choose from the three available editions. Here, select the First Enterprise Edition.

Installation Location

Here you need to specify a directory or press enter to accept the default directory. Here, choose /opt directory for the installation location.

File

Installation Details

The system will start preparing the summary of your selected components and then start installing on your server. This may take a few minutes, so wait for its completion.

Starting ServiceDesk Server

Once installation has been completed, you will need to start the server. To do so change your directory to the bin folder of your installation directory and then run the 'run.sh' script to start the ServiceDesk server.

cd /opt/ServiceDesk/bin/sudo sh run.sh

You should see the following output:

Next, you will need to allow port 8089 through your firewall if you want to access the servicedesk server from remote systems.

You can do this by running the following commands:

sudo ufw enablesudo ufw allow 8089/tcp

ServiceDesk Web Access

Now you can access your ServiceDesk Plus web portal by typing the URL http://server-ip-address:8089 using your favorite web browser, then login with username administrator and password administrator as shown below:

After login, a beautiful dashboard will appear, explore all services and use as per your need.

Click on any of the options and you will find a detailed information about its usage and customisation.

Here is first look at your ServiceDesk Plus Home Page.

##Installing ServiceDesk as a Linux Service

When you close the session of the ServiceDesk server then it will be stopped. So, you will need to create the servicedesk start up script.

You can create this script by creating servicedesk file inside /etc/init.d directory.

sudo nano /etc/init.d/servicedesk

Add the following content:

Next, change its permission to '755' using the following command:

Manageengine Service Desk Pro

sudo chmod 755 /etc/init.d/servicedesk

Next, you will need to add the script as a startup process and create a blank file under '/var/log' directory for logging purposes.

You can do this by running the following commands:

sudo update-rc.d servicedesk defaults

You should see the following output:

sudo touch /var/log/servicedesk-plus.log

Now, your servicedesk service will start during boot. Also, you can easily start and stop servicedesk service using the following command:

Cracksudo /etc/init.d/servicedesk startsudo /etc/init.d/servicedesk stop

Enjoy!

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Using this option, you can create a software license for the existing software. The software license form can be accessed by two ways in ServiceDesk Plus - MSP application.

  1. Quick Actions drop down

  2. Assets Tabs

a. Quick Actions drop down

The Quick Actions drop down is a quick navigator to instantly access the Software License form from the home page. To add a new Software License, go to Step 2 in Software Tab.

b. Assets Tab

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  1. Click Assets tab in the header pane.

  2. Select Software -> Software License under Resources block. The list of available software license is displayed.

  3. Click Add New button.

  4. Select the Manufacturer of the software.

  5. The list of managed software available for the selected manufacture is listed in Managed Software drop down. Select the software for which the license is created.

  6. Select the Vendor Name from the drop down.
    If the vendor is not available in the list, you can add a new vendor on selecting the Add New link. In the pop up, specify the Vendor Name, Description and Contact Person, and save the changes.

  7. Select the date of purchase of the software from the calendar button in Acquisition Date field.

  8. Select the Expiry Date of the software from the calendar icon.

  9. Specify the cost of the software per license in Purchase Cost field.

  10. Select the department for which the software was purchased in Purchased for drop down list.

  11. If you have configured Sites, select the site name where the licensed software is installed, from Allocated to Site drop down.

  12. Select the License Type from the drop down. Each manufacturer has their unique license type apart from the several common license types. Some of which are,

    • Individual: License type for single installation

    • OEM (Original Equipment Manufacturers): License type for software that is already installed in the hardware.

    • Named User License: License Type for a specific user.

    • Volume: License Type supporting multiple users.

    • Client Access License (CAL): License type that gives a user the rights to access the services of the server.

    • Trial License: License Type for trial versions of software.

    • Enterprise (Perpetual): License Type that does not require renewal and is for life long.

    • Concurrent License: License Type for software that can be accessed by a specific number of users at a time.

    • Free License: License Type for freeware software.

    • Enterprise Subscription: License Type that requires renewal for every specific period.

    • Node Locked: License Type for workstations with specific configurations.

Individual License/OEM

  1. Select the License Option as either Full Package Product (FPP) or Others from the drop down.

  2. Specify the Number of licenses required for the selected product.

  3. Enter the License Key (s) for the software in the given text box. The license keys values should be in comma separated values format. Say XBVJD, YCCYR, 7DF28, JH2PX, MYT7M.

  4. Save the details. The license is listed in the software license list view page.

Volume License/Trial License

  1. Mention the Number of licenses required for the selected product.

  2. Specify the number of Installations allowed per license.

  3. Specify the License Keys in the given text field. Say XBVJD, YCCYR, 7DF28, JH2PX, MYT7M.

  4. Save the details. The license is listed in the software license list view page.

Client Access License (CAL)

Manageengine Service Desk Tool

The Client Access License consists of the following License Options,

  • Per Seat-Device/ Per Seat-User: License given to each unique user/device to avail the server software product. The number of CALs is equal to the number of devices/users accessing the server software.

  • Per Server: License given to each server. The number of devices accessing the server simultaneously is limited and is primarily recommended for servers that require limited access.

  • Per Processor: Connect unlimited users/workstations to the server product.

  • Per Mailbox: License for each mailbox using Exchange Server.

Select the License Option from the combo box.

Per Seat-Device

  1. Enter the required Number of CALs.

  2. Specify the License Keys in the given text field. Say XBVJD, YCCYR, 7DF28, JH2PX, MYT7M.

  3. If there is any additional information required, then the same can be specified under Additional Information block.

  4. You can select the workstations that can access the software from Choose CAL Installation block.
    Select the workstation by either choosing the client software from Filter by or from Departments drop down. You can also search for the workstation on entering the name in Search field and selecting Go button. The list of server/workstations is displayed. Select the workstations. Click >> button to move to CAL Installation box.
    Note:
    The number of workstations selected should be lesser than or equal to the specified number of CALs.

  5. Save the details. The license is listed in the software license list view page.

Per Seat-User/ Per-Mailbox

Manageengine Service Desk License File Crack
  1. Specify the details similar as above.

  2. Instead of selecting the workstations from Choose CAL Installation block, choose the Users to access the software from the list displayed.

  3. Save the details. The license gets listed in the software license list view page

Per-Server

  1. Specify the details similar as in Per-Device.

  2. Associate the specified number of CALs to the server selected from Associate to Server drop down list.

  3. Save the details. The license gets listed in the software license list view page

Per-Processor

  1. Specify the Number of Processor (s) that supports the ability to connect unlimited users/workstations in the given field. Since unlimited users/workstations can connect to the server software product the CAL Installation block is not available.

  2. Specify the details as configured above.

  3. Save the details. The license is listed in software license list view page.